Contact us

Contact Us

We’re here to help.

Whether you have a question about your order, need product advice, or your hair growth journey — our Genotress team is ready to assist.

📩 Customer Support

Email: support@genotress.com
We aim to respond within 1–2 business days.

🕐 Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
We’re closed on weekends & public holidays.

📦 Order & Shipping Questions

For updates or issues with your order, please include your order number and full name for faster assistance.