Privacy policy

Genotress® Privacy Policy

Last Updated: August 4, 2025

Genotress ("we", "our", "us") operates this website and store to provide you with a curated shopping experience, including content, features, products, tools, and services (collectively, the “Services”). Our Services are powered by Shopify, which enables the seamless operation of our platform.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or interact with the Services—including visiting the site, creating an account, making a purchase, or contacting us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal information" means any data that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact Information: Name, billing/shipping address, email, phone number.

  • Financial Information: Payment card details, transaction history, billing data.

  • Account Information: Login credentials, preferences, saved settings.

  • Transaction Data: Order history, wishlists, returns, and exchanges.

  • Communications: Any messages or interactions you have with us (e.g., support inquiries).

  • Device & Usage Data: IP address, browser type, device ID, pages visited, clicks, and session data.

2. How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you – when you browse, shop, or communicate with us.

  • Automatically – through cookies and tracking tools.

  • From service providers – such as Shopify, shipping companies, and analytics tools.

  • From marketing or business partners – when you interact with our brand across platforms.

3. How We Use Personal Information

We use your data to:

▸ Provide and Improve the Services

  • Process transactions and ship orders

  • Manage your account and preferences

  • Recommend products and improve site functionality

▸ Marketing and Promotions

  • Send promotional emails or texts

  • Personalize advertisements based on your activity

▸ Security and Fraud Prevention

  • Protect user accounts and payment information

  • Detect and prevent fraud or abuse

▸ Communication

  • Respond to customer service requests

  • Provide updates and transactional emails

▸ Legal Compliance

  • Fulfill obligations under applicable law

  • Respond to lawful government or legal requests

4. How We Share Your Information

We may disclose your personal information:

  • To Shopify – our hosting and e-commerce platform provider

  • To service providers – payment processors, couriers, analytics providers

  • To marketing and advertising partners – with your consent or where permitted

  • To law enforcement or regulators – to comply with legal obligations

  • As part of a business transaction – such as a merger or acquisition

  • With affiliates – within our corporate group

5. Relationship with Shopify

Our Services are hosted by Shopify. Data you provide is shared with Shopify and processed per their privacy policies, including personalized advertising tools and data insights.
Shopify is also responsible for managing some of your personal information and related privacy rights.

6. Children’s Data

Our Services are not intended for individuals under the age of majority. We do not knowingly collect or sell the personal information of children under 16. If you believe your child has provided us with personal information, please contact us to request deletion.

7. Security and Retention

We take reasonable measures to protect your information. However, no system is entirely secure.

We retain your data as long as necessary to:

  • Maintain your account

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access – Know what data we collect

  • Delete – Request deletion of your personal data

  • Correct – Fix inaccuracies in your data

  • Portability – Receive a copy or transfer your data

  • Opt out of marketing – via the “unsubscribe” link in our emails

You may exercise your rights through the Services or by contacting us directly (see below). We may request verification of your identity before processing certain requests. You may also designate an authorized agent to act on your behalf.

We will never discriminate against you for exercising your rights.

9. International Transfers

Your data may be stored or processed outside your country of residence. If you are located in the EU/UK, we rely on recognized legal mechanisms (like Standard Contractual Clauses) for international data transfers.

10. Third-Party Links

Our website may contain links to third-party websites or social media tools. We are not responsible for the content, security, or privacy practices of these third parties. Please review their respective privacy policies before sharing any personal data.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, the law, or for other reasons. Any updates will be posted on this page with the new “Last Updated” date.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Genotress®
🌐 www.genotress.com
📧 support@genotress.com