Frequently Asked Questions

Discover the answers to your frequently asked questions about our genotress products and services.

Because every detail matters. From our packaging to our scientifically advanced formulations, Genotress was created to deliver not just results, but an elevated experience worthy of a premium self-care ritual.

Genotress combines cutting-edge biotechnology with naturally enriched ingredients, creating a high-performance 3-step system. Our formulas are meticulously crafted in the USA, clinically inspired, and designed for those who demand results without compromise in quality or luxury.

Each product is powered by our DHT Blocker Complex and Root-Activating Complex, targeting multiple pathways of thinning while nourishing scalp and follicles. The result is stronger, denser, and healthier-looking hair with continued use.

For maximum performance, the 3-Step Growth System (Shampoo, Serum, and Supplement) is recommended. Each step is engineered to complement the others, delivering holistic follicle support inside and out.

Yes. Genotress is unisex, tailored for both male and female hair biology, making it the most versatile luxury solution for hair density and scalp vitality.

Hair restoration requires consistency and time. Most users begin to notice visible improvements in strength, thickness, and density within 8 to 12 weeks of consistent daily use. For optimal results, we recommend using the complete ActiveRoot 3-Step System for 3+ months.

Hair health is an ongoing process. Just as skincare is a routine, haircare should be too. Continued daily use ensures maintained density, scalp vitality, and prevention of regression.

Genotress is generally well-tolerated. However, as with any supplement or topical treatment, individual sensitivities may vary. We recommend consulting your physician if you are pregnant, breastfeeding, or under medical treatment.

Yes. Genotress is often chosen by individuals after transplant procedures to support recovery, scalp health, strengthen follicles, and encourage optimal growth conditions.

Absolutely. Genotress products are safe for color-treated, keratin-treated, and chemically-processed hair, formulated without sulfates, parabens, or harsh fillers.

Yes. The DHT Blocker Complex in Genotress formulations is designed to help reduce the effects of DHT, a key factor linked to hair thinning.

No. Our formulations are free from parabens, sulfates, silicones, and harsh fillers. We combine science-backed actives with naturally enriched botanicals for a luxury performance experience that respects your scalp and hair.

Yes. Every Genotress product — including our ActiveRoot Shampoo, Serum, and Hair Supplements — is 100% cruelty-free. We never test on animals at any stage of development, and our ethical standards align with our luxury, science-backed approach.

Yes. Our supplements are vegan, gluten-free, and non-GMO. We carefully source premium botanicals and bioactive compounds for maximum purity and efficacy.

Our Shampoo and Serum are also formulated without animal-derived ingredients. Genotress is committed to delivering advanced performance without compromise.

Store in a cool, dry place away from direct sunlight. Always keep bottles tightly sealed and supplements away from children.

We are confident in the performance of Genotress. That’s why we offer a satisfaction guarantee when used consistently as directed.

Yes, we ship to most countries worldwide.

  • Free standard shipping on orders over $100 AUD
  • Express shipping: Flat rate $15 AUD

Orders are typically processed and dispatched within 1–2 business days. Tracking info will be sent to your email as soon as your order ships.

We offer returns on unopened, unused products within 30 days of delivery. Please contact our team before sending items back. Return shipping costs are the customer’s responsibility unless the product is faulty.

Due to hygiene and product integrity, we cannot accept returns on opened or used products.


  • Vegan

    Our entire genotress products are vegan and cruelty free.

  • Fast & Free Shipping

    Doorstep delivery to most of the US

  • Natural

    We only use the finest natural ingredients.

  • Recyclable

    All packaging is recyclable and eco conscious.